Last updated: 14/07/2026
AD Labs is the trading name of Alpha Digital Global Limited, registered in Hong Kong SAR under company registration number 2939896, with its registered address at Hollywood Road 1, Suite 5F, Central, Hong Kong SAR.
These Terms apply to the use of the AD Labs website and services.
1. Acceptance and Agreement
By using our website, submitting or confirming an order, accepting a proposal, completing an online checkout, paying an invoice, or using our services, you agree to these Terms.
Our services are provided exclusively to businesses and are not intended for consumers.
If you accept these Terms on behalf of a business, you confirm that you have authority to bind that business.
Any accepted proposal, quotation, order form, statement of work, or email confirmation forms part of the agreement. If there is a conflict, the specifically agreed order form or commercial document takes priority over these Terms.
2. Our Services
AD Labs provides managed digital sales services combining artificial intelligence, software, business data, automation, and human campaign management.
Depending on the agreed service, this may include:
- market, account, and buyer research;
- identifying relevant companies and decision-makers;
- developing outreach strategies and messaging;
- outreach through email, LinkedIn, and LinkedIn InMail;
- managing responses and conversations;
- qualifying potential demand;
- booking meetings; and
- campaign reporting and optimisation.
Unless otherwise agreed, the services are managed by the AD Labs team.
We may update or replace the technology, data sources, AI models, workflows, and methods used to provide the services, provided that the main service purchased by the Customer is not materially reduced.
3. Customer Responsibilities
The Customer must provide accurate and complete information reasonably required to deliver the services, including product information, target markets, buyer criteria, commercial claims, messaging, exclusions, calendar availability, and approvals.
The Customer is responsible for ensuring that:
- its products, services, offers, and claims are lawful and accurate;
- it has the right to provide all data, materials, accounts, and contact information supplied to AD Labs;
- its instructions do not infringe third-party rights;
- existing customers, active opportunities, competitors, and do-not-contact lists are identified before outreach begins; and
- its representatives cooperate with AD Labs.
Delays caused by missing information, access, feedback, or approvals may delay delivery without reducing the agreed fees.
The Customer remains responsible for attending meetings, following up with prospects, conducting sales discussions, issuing proposals, and entering contracts.
AD Labs may rely on instructions and approvals given by the Customer’s employees, contractors, and authorised representatives.
4. Outreach, Compliance and AI
Each party must comply with the laws applicable to its activities.
The Customer is responsible for the legality of its products, services, target markets, campaign instructions, commercial claims, and Customer-supplied contact data.
Where the Customer provides contact data, it confirms that it has the right to collect, use, share, and instruct AD Labs to process that data for the agreed campaign.
AD Labs will use commercially reasonable processes to record and respect valid opt-out and do-not-contact requests received through the services.
The Customer must not use the services for illegal, fraudulent, deceptive, abusive, discriminatory, or misleading activities.
AD Labs may reject, pause, or terminate a campaign that it reasonably believes creates legal, security, reputational, deliverability, or third-party platform risk.
The services may use artificial intelligence and automated systems. AI-generated research, messages, recommendations, and classifications may occasionally be incomplete or inaccurate.
AD Labs does not guarantee that every output or communication will be error-free. The Customer remains responsible for material commercial, legal, financial, strategic, and contractual decisions.
The services do not constitute legal, financial, regulatory, or other professional advice.
5. Qualified Meetings and Results
Where fees are based on meetings, a meeting is considered qualified and billable when:
- the prospect meets the targeting criteria agreed before the campaign;
- the prospect agrees to meet with the Customer;
- the meeting results from the campaign; and
- the prospect attends the scheduled meeting.
A meeting remains billable if the prospect attends but the Customer does not attend.
A prospect does not need to purchase, request a proposal, or progress to a sale for the meeting to qualify.
The Customer must dispute a meeting in writing within five business days of the meeting date and provide supporting information. Otherwise, the meeting will be considered accepted.
AD Labs will assess disputes reasonably using the agreed targeting criteria, conversation records, scheduling information, attendance information, and Customer-provided exclusions.
AD Labs does not guarantee any specific response rate, number of opportunities, sales result, revenue, or return on investment unless expressly agreed in writing.
6. Fees, Payment and Term
The Customer must pay the fees stated in the applicable order form, proposal, or invoice.
Unless otherwise agreed:
- setup and subscription fees are invoiced in advance;
- usage and performance fees may be invoiced in arrears;
- invoices are payable within fourteen calendar days;
- fees are non-cancellable and non-refundable; and
- committed fees remain payable even if the Customer does not fully use the services.
Fees exclude applicable taxes, duties, bank charges, payment-processing costs, and withholding taxes.
AD Labs may charge lawful late-payment interest and suspend the services if an undisputed invoice remains unpaid after written notice.
The initial term and renewal terms are stated in the applicable order form. If no term is stated, the services continue monthly.
Unless otherwise agreed, subscriptions renew automatically for successive monthly periods and may be cancelled with thirty days’ written notice.
A committed service term cannot be cancelled early for convenience, and the remaining committed fees remain payable.
7. Data, Confidentiality and Intellectual Property
The Customer retains ownership of its data, trademarks, branding, product information, and other materials supplied to AD Labs.
The Customer grants AD Labs permission to use those materials as necessary to provide the services and operate the agreed campaigns.
AD Labs retains ownership of its platform, digital workers, software, prompts, AI configurations, workflows, methodologies, campaign frameworks, templates, research systems, qualification logic, documentation, and technology.
After payment of all applicable fees, the Customer may use Customer-specific reports, messages, campaign materials, and account lists provided through the services for its internal business purposes.
The Customer may not reverse engineer, copy, scrape, resell, sublicense, or use the services to create or improve a competing product or service.
Each party must protect the other party’s confidential information and use it only for purposes connected with the agreement.
AD Labs may use aggregated or anonymised campaign and performance information to improve its services and reporting, provided that the Customer and individuals cannot reasonably be identified.
AD Labs will not intentionally use identifiable Customer Confidential Information to train publicly available general-purpose AI models for unrelated third parties.
Further information about personal-data processing is provided in our Privacy Policy and, where applicable, a separate Data Processing Agreement.
8. Third-Party Services and Disclaimers
The services may depend on third-party providers, including hosting providers, AI providers, data providers, email providers, LinkedIn, calendar systems, and other software platforms.
The Customer must comply with the terms applicable to Customer-owned third-party accounts.
AD Labs may change or replace third-party providers where reasonably necessary.
AD Labs is not responsible for outages, restrictions, account suspensions, policy changes, API changes, deliverability changes, data errors, or other issues caused by third-party providers outside our reasonable control.
AD Labs will provide the services with commercially reasonable skill and care.
However, we do not guarantee that:
- the services will always be uninterrupted or error-free;
- all third-party or AI-generated information will be complete or accurate;
- every prospect will respond;
- any specific number of opportunities or sales will be generated;
- the Customer will achieve a particular return on investment; or
- third-party accounts and platforms will remain available or unrestricted.
9. Suspension, Termination and Liability
Either party may terminate the agreement if the other party materially breaches it and does not correct the breach within fourteen days of receiving written notice.
AD Labs may suspend or terminate the services immediately for unlawful activity, prohibited use, deliberate platform abuse, material security risk, repeated non-payment, or serious reputational risk.
After termination:
- access to the services ends;
- all outstanding fees become payable;
- billable results generated before termination remain payable; and
- each party must stop using the other party’s confidential information, subject to legal, backup, and record-keeping requirements.
To the maximum extent permitted by law, AD Labs is not liable for indirect or consequential losses, lost profit, lost revenue, lost opportunities, loss of goodwill, business interruption, or losses caused by third-party platforms.
AD Labs’ total aggregate liability relating to the services will not exceed the fees paid or payable by the Customer under the affected order during the six months before the event giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited.
The Customer will indemnify AD Labs against third-party claims arising from Customer Data, Customer Materials, Customer-supplied contact lists, Customer products or claims, Customer instructions, violation of law, infringement of third-party rights, or use of the services in breach of these Terms.
10. General and Governing Law
AD Labs may use employees, contractors, affiliates, data providers, and other subcontractors to provide the services.
AD Labs may assign the agreement to an affiliate, successor company, purchaser of the relevant business, or entity formed as part of a corporate reorganisation.
The Customer may not assign the agreement without AD Labs’ written consent.
Neither party is responsible for delay caused by circumstances outside its reasonable control, including internet failures, cyberattacks, third-party outages, natural disasters, government action, war, or changes in law.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply.
These Terms and the applicable order documents constitute the entire agreement between the parties concerning the services.
AD Labs may update these Terms. Material changes affecting existing paid services will be communicated in advance where reasonably possible.
These Terms are governed by the laws of Hong Kong SAR.
Before beginning formal proceedings, the parties will attempt in good faith to resolve the dispute through discussions between senior representatives.
The courts of Hong Kong SAR have exclusive jurisdiction over disputes arising from or relating to the agreement.
Questions and legal notices may be sent to:
Alpha Digital Global Limited
Trading as AD Labs
Hollywood Road 1, Suite 5F
Central, Hong Kong SAR
Registration number: 2939896
Email: service@alphadigital.ai