About the Role
We are looking for an experienced Client Success Manager to own the strategic and operational success of AD Labs’ client portfolio.
You will act as the primary commercial and delivery partner for each client, translating business-development objectives into structured digital sales programmes. This includes defining target markets, refining ideal customer profiles, aligning messaging and qualification logic, coordinating campaign execution and ensuring that every client programme produces measurable commercial value.
The role sits at the intersection of client strategy, revenue operations, AI-enabled sales execution and account growth. You will work closely with clients, the founder and our internal campaign and technology teams to ensure that each managed digital sales team is correctly configured, continuously optimised and aligned with the client’s wider commercial priorities.
Your Responsibilities
- Own the end-to-end client lifecycle, from onboarding and commercial discovery through campaign launch, performance management, renewal and account expansion.
- Translate client objectives into clear GTM execution plans, including market selection, ICP definition, account criteria, buyer personas, messaging frameworks, qualification standards and meeting outcomes.
- Lead campaign governance by coordinating data, outreach, AI-agent workflows, CRM processes and internal delivery teams while ensuring that execution remains aligned with agreed strategy.
- Analyse performance across account fit, contact relevance, engagement quality, qualification rates, meeting outcomes and pipeline contribution, then turn those insights into specific optimisation actions.
- Run regular client reviews, present performance clearly, manage expectations and advise senior stakeholders on how to improve commercial effectiveness.
- Identify risks early, resolve delivery issues and maintain strong accountability across both client and internal teams.
- Capture objections, market feedback and campaign intelligence to improve messaging, playbooks, workflows and the wider AD Labs intelligence layer.
- Drive retention and expansion by demonstrating measurable value, identifying additional use cases and developing long-term strategic relationships with client stakeholders.
Who We Are Looking For
- Strong experience in client success, account management, GTM consulting, revenue operations or campaign strategy within B2B SaaS, AI, technology or commercial services.
- A solid understanding of modern business development, including outbound strategy, ICP design, sales qualification, pipeline management and B2B buying processes.
- The ability to translate complex commercial requirements into structured workflows, campaign logic and measurable execution plans.
- Confidence working with CRM systems, campaign platforms, automation tools, analytics dashboards and AI-enabled sales workflows.
- Strong analytical judgement, with the ability to interpret performance data, identify root causes and make commercially sound recommendations.
- Excellent stakeholder-management and presentation skills, with the credibility to advise founders, sales leaders and senior commercial decision-makers.
- A highly organised and independent working style, with the ability to manage multiple international accounts without losing strategic or operational detail.
- An ownership mindset focused on client outcomes, retention and long-term commercial value rather than simply completing delivery tasks.
Why Join Us?
- Shape how managed digital sales teams are designed, delivered and measured for international B2B companies.
- Work directly with the founder and play a central role in client strategy, product development and the evolution of AD Labs’ commercial intelligence layer.
- Gain hands-on exposure to AI agents, automation, campaign orchestration, revenue operations and measurable GTM execution.
- Join an ambitious international company at an early stage, with substantial autonomy, global client exposure and a clear path toward senior leadership in client strategy and commercial operations.
